frequently asked qeustions
FAQs
All of this information can be found in the client services agreement contract as well as our services tab for each individual city!
How far do you typically book out in advance for services?
Overnights for Indy are currently booked out about 4-6 weeks in advance. Charlotte & Raleigh have immediate availability for overnight services.
We are able to currently accommodate last minute walks, check ins, transportation, etc. for all cities.
do you background check your 1099 contract pet sitters?
We do not pay for a background check. The owner Michelle typically does all of the recruiting, interviewing, hiring, & training. Simple protocols like using their personal clients as referrals, resume references, and their social media presence is usually sufficient to ensure they are a well-rounded individual. Our contract workers are given a probationary 90 day stretch to insure they are a good fit before they have solidified a spot on our team.
how many updates a day will i get if we’re away on a trip?
We require at least 2-3 pics / text updates a day as a standard basis for communication with our clients. We want to ensure that the type of communication our clients receive is transparent, honest, and consistent each time. If you are traveling out of the country and prefer email updates instead of text messages, please discuss that upon booking.
We’d like our potential sitter to come over for a meet & greet. What is the cost for the initial meeting?
Our first meet & greet is complimentary as long as you are located within our service radius! We understand that some pets may take more than one meet & greet to warm up to our staff. We absolutely respect and encourage ensuring everyone is comfortable before we begin servicing. That being said, we also want to ensure we are compensated for our time! Anything after the complimentary meet & greet we charge as a traditional 30 minute walk/check in - $30.
who are you bonded and insured with?
We switched in 2023 from Liberty Mutual to a pet-service based insurance company so it could be more cohesive for our companies’ needs. We use Pet Care insurance and renew our policy every year in April. We also require our contract workers to be insured under our company. They are required to pay for their insurance under our company upon joining our team. They eventually are encouraged after their trial period to get cpr first aid certified to maintain a standard for the type of training our sitters have.
I had something come up last minute. what is your cancellation policy?
We understand emergencies happen, plans change, but we are also a business where we do have staff who dedicate their full time work to Dogs N Digs.
That being said, we do require a 24 hour minimum notice to cancel dog walks / check ins without a fee. Anything 12 hours or under we require 100% payment.
Any walks/check ins over a holiday we require a 50% cancellation fee.
Holiday overnight pet sitting requires a 50% non refundable deposit and that will be applied as a cancellation fee if need be.
All of this information is located on our individual city tabs under pricing as well as on our client services agreement contract each client must sign upon doing business with Dogs N Digs.